Customer Communication

 

Keeping your account and financial information safe and secure is a top priority for us. Throughout the conversion process, we will continue to update you on what is taking place and the steps we're taking to protect your funds and your account information.

 

Take note of these Conversion Updates

It’s been a busy few months here at Republic as we work towards the completion of our conversion to Republic Financial Holdings Limited’s (RFHL) suite of technology platforms.

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PIN Identifier

 

Republic Bank has successfully converted Credit Card accounts to the RFHL technology platform.

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Internet Banking Features

 

We’re excited for you to get to know RepublicOnline and RepublicMobile. Your upgraded Internet banking and Mobile Banking platforms come with some new cutting-edge features.

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Cessation of Credit Cards

 

Effective Monday, August 23, 2021 from 3 p.m. to Tuesday, August 24, 2021 at 3 a.m. credit card services will be unavailable.

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Fees & Charges

 

Here's what you need to know about our Fees and Charges.

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Let's Talk Loan Payments

 

We’re getting closer to bringing you a new experience with the conversion to the Republic Financial Holding Limited (RFHL) banking platforms and would like to share with you some changes regarding how we will apply your loan payment.

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Your replacement cards are ready

 

We’re excited to update you on our conversion to Republic Financial Holdings Limited’s (RFHL) banking platforms. Your replacement debit card and/or credit card is available for collection at your branch.

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Technology Platform Conversion

 

Here's what you need to know about Our Technology Platform Conversion.

 

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Welcome to Republic Bank BalanceCover

As part of our continued transition to the Republic Bank suite of products, we are pleased to welcome you to Republic Bank BalanceCover insurance coverage for credit cards.

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Chequing Account Changes

 

Effective September 1, 2021, there will be a few changes to your chequing account. To help you prepare, we’ve included a quick summary of what you can expect.

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Unsecured Facility: Republic Bank Mastercard Gold Credit Card

As a Scotialine customer, you will be automatically transitioned from Scotialine to a Mastercard Gold credit card when the conversion is completed. 

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Secured Facility: Republic Bank Mastercard Gold Credit Card

As a Scotialine customer, you will be automatically transitioned from Scotialine to a Mastercard Gold credit card when the conversion is completed. 

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Let’s talk conversion. Our new webpage is here!

We are thrilled to announce the launch of a new, dedicated webpage hosted on our existing website, for all the latest news, updates and frequently asked questions around our conversion to Republic Financial Holdings Limited’s (RFHL) suite of technology platforms.

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Credit Card Changes

 

In keeping with our promise to update you throughout the process and to help you prepare, we would like to share some of the changes that you can expect from your new credit card account.


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Accounts: Chequing, Savings and Deposit

Our conversion to the Republic Financial Holdings Limited (RFHL) suite of technology platforms, will be reflected across many products and services and we intend to keep you updated every step of the way so that you can be prepared.

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Conversion to RFHL Technology Platforms

We are happy to announce that we are embarking on the next chapter of our journey with you, fulfilling a promise we made on November 1, 2019.

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